Suggestions-Concerns

Section 1 – Your Details

Section 2 – Previous Issue

Does this relate to a previous complaint? If yes, please check the box and insert the complaint reference number, below.
If no, please move on to Section 3 - Issue Location.

Section 3 – Issue Location

Section 4 – Type of Concern

Section 5 – Description of Issue

Section 6 – Desired Outcome

Section 7 – Upload Image

Upload your image of the issue, if you have one.

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Section 8 – Declaration

By submitting this form, I confirm that:

The information provided is true and accurate to the best of my knowledge.
SXGC will contact me for clarification or further information to assist with the investigation.
My personal information will be handled in accordance with SXGC’s privacy obligations.
I am lodging this complaint in good faith to resolve a genuine concern.
I understand that respectful communication helps support a fair and constructive outcome.

I agree to the declarations above:

Yes, I agree (to complete the submission you must check the agree check box)

Submit your concern to receive an instant confirmation email with a unique tracking reference number. Both you and Southern Cross Gold can use this reference to track progress. We commit to reviewing your submission within 48 hours and will contact you promptly to resolve your concern.

Thank you! Your submission has been received!

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Understanding how your complaint is managed

Southern Cross Gold is committed to listening to our community and responding respectfully to questions, concerns and complaints. Our Complaints Management Framework explains how we receive, consider and respond to feedback from community members.

If you would like to understand the process before or after submitting this form, you can download the framework to see what happens next and what you can expect.

By downloading the document, you can:

See how SXGC listens to and works through community concerns and complaints

Understand the general timeframes and steps involved in reviewing issues raised

You can access the full document here: Complaints Management Framework

Suggestions or Concerns Form

Do you have any concern?